As a result, salespeople will continue to apply the skills and tools learned in The Versatile Salesperson long after the learning event is completed. The Versatile Salesperson features various performance application, reinforcement, and support tools. These additional learning components—application exercises, job aid cards, implementation guides, electronic reinforcement tools, performance checklists, etc.
Involving sales managers early on, and training them to coach for interpersonal versatility, is also fundamental to successful The Versatile Salesperson implementation. To discover how we ensure learning is reinforced and applied for improved performance, read more about our Learning Journeys. Organizations that implement The Versatile Salesperson also have access to measurement and impact evaluation tools.
For example, many The Versatile Salesperson customers use the Social Style Profile administered in the preparatory stage of all implementations a second time after core learning has taken place to measure shifts in perceived versatility.
This concrete, real-world feedback motivates salespeople to perform and acts as a blueprint for creating individual, group, and organizational development plans.
EZ Parts Login. The new and improved warranty has been designed to boost operator confidence, protect equipment resale value and enhance the long-term equipment investment of every customer. Versatile tractors are built, designed and developed with the same level of confidence that our new warranty provides. Full warranty includes months of powertrain, hydraulics and premier component coverage.
While these kinds of changes have been necessary for survival, they can wreak havoc on overall performance in unexpected ways. Because there is an inevitable increase in stress, anxiety, and relationship tensions experienced by employees who must rapidly adapt to changes in reporting relationships, work assignments, and ongoing concerns about job security.
These tensions have a direct impact on organizational performance. Although organizational leaders can do little to control the external economic factors driving the need for these internal changes, something can be done to alleviate at least one of the biggest causes of day-to-day stress in an uncertain and changing work environment—the relationship tensions that result from adapting to restructured work teams and unfamiliar colleagues and managers.
This relationship tension, unless addressed, will breed conflicts, misunderstandings, and overall failures to communicate that weaken performance just when the company needs the highest levels of performance to attain the results required to thrive in a down market. Yet, there is a powerful tool available that can reduce these barriers to productivity and therefore profitability—Versatility. Versatility is defined as the ability to understand differences in communication preferences and to adapt to make others more open and receptive—creating more effective and productive relationships.
Versatility is a skill that can be learned, and people who have it find it far easier to work together with others toward shared organizational goals. To understand Versatility and how it can affect relationships, consider people with whom you have regular contact. When your communication is difficult, it is often because of unrecognized social style differences.
As the model shows, the four styles vary in terms of behaviors reflecting the dimensions of Assertiveness Tell versus Responsiveness Ask and Task versus People orientation. Drivers and Expressives tend to be more Tell oriented, while Amiables and Analyticals are more Ask oriented. Analyticals and Drivers are more Task oriented, while Amiables and Expressives are more People oriented.
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